Southwest Airlines MSP Terminal +1-888-839-0502

Hi there! If you're flying Southwest Airlines MSP Terminal from Minneapolis-Saint Paul International Airport, you'll be departing from Terminal 2-Humphrey. Let me give you a personal review of what to expect at this terminal, from check-in to boarding, and everything in between.

First Impressions & Getting to the Terminal

MSP has two terminals: Terminal 1 (Lindbergh) and Terminal 2 (Humphrey). Southwest operates exclusively from Terminal 2, which is smaller and much less crowded than Terminal 1. If you're used to flying out of massive, chaotic airports, you might find Terminal 2 a breath of fresh air. It’s easy to navigate, security lines are usually shorter, and everything feels more streamlined.

Getting to Terminal 2 is simple. If you're driving, parking is available in the Orange Ramp, which connects directly to the terminal via a skyway. If you're using public transportation, the Light Rail Transit (LRT) connects Terminal 1 and Terminal 2 for free, making transfers easy.

Check-in & Security

Once you enter Terminal 2, Southwest Airlines' check-in counters are immediately noticeable. The airline has self-service kiosks and staffed counters for those who need assistance. If you've already checked in online and just need to drop off luggage, the bag drop process is quick and efficient.

Security at Terminal 2 is one of its biggest advantages. Unlike Terminal 1, where security lines can stretch endlessly, the TSA checkpoint at Terminal 2 tends to move at a steady pace. Even during peak hours, it's rare to experience excessive wait times. If you have TSA PreCheck, you're in luck—there’s a dedicated lane that makes the process even smoother.

Terminal Amenities & Dining Options

After clearing security, you'll find yourself in a compact yet well-equipped terminal with a handful of dining options and retail stores. While it doesn’t have the extensive variety of Terminal 1, there are still enough choices to satisfy most travelers.

Dining options include:

  • Surdyk’s Flights – A great spot for wine, cheese, and small plates. If you have extra time before your flight, this is a fantastic place to unwind.

  • Caribou Coffee – A Minnesota staple, perfect for grabbing a latte or some quick breakfast before your flight.

  • Smashburger – If you're craving a burger and fries, this is a solid option.

  • Subway – A good grab-and-go option for sandwiches.

  • Taco John’s – If you're in the mood for fast Mexican food, this place serves tacos, burritos, and other Tex-Mex fare.

There are also a few small convenience stores where you can pick up snacks, drinks, and travel essentials. Hudson News is a go-to for books, magazines, and last-minute necessities.

Seating & Waiting Areas

One of the things I appreciate about Terminal 2 is the abundance of seating. Whether you prefer traditional gate seating or more relaxed lounge-style areas, you’ll find plenty of places to sit while waiting for your flight. There are also power outlets scattered throughout the terminal, making it easy to charge your devices.

If you’re traveling with kids, there’s a children’s play area near Gate H6. It’s a lifesaver for parents needing to keep little ones entertained before a flight.

Boarding Process with Southwest Airlines

Southwest Airlines has a unique open seating policy, meaning there are no assigned seats. Instead, passengers board in groups based on the order they checked in. If you're unfamiliar with this system, here’s how it works:

  • A Group: Typically the first to board, includes Business Select passengers and those who checked in early.

  • B Group: The next set of passengers, usually still able to find a good seat.

  • C Group: The last to board, which means you may end up with a middle seat if the flight is full.

If you want a better boarding position, consider purchasing EarlyBird Check-In, which automatically checks you in 36 hours before departure. Families with young children also get priority boarding, making it easier to sit together.

Flight Experience & Southwest’s Customer Service

Once on board, Southwest’s friendly and upbeat service always stands out. Their flight attendants tend to be more relaxed and engaging compared to other airlines, sometimes even cracking jokes during safety demonstrations. The airline offers two free checked bags, which is a huge perk compared to other carriers that charge for luggage.

Southwest's seating is first-come, first-served, but all seats have similar legroom, and the planes are generally well-maintained. While there’s no traditional in-flight entertainment, you can stream movies and TV shows for free on your personal device through Southwest’s Wi-Fi service.

Arrival & Baggage Claim at Terminal 2

When you arrive back at MSP’s Terminal 2, getting out of the airport is usually quick. Baggage claim is located on the ground level, and luggage typically arrives promptly. If you parked in the Orange Ramp, it’s just a short walk away.

For those using rideshares or taxis, the pickup area is right outside baggage claim, making for an easy exit. Public transit is also accessible from this level if you're heading into the city.

Final Thoughts: Should You Fly Southwest from MSP’s Terminal 2?

Absolutely! Terminal 2 is one of the easiest and most stress-free airport terminals I’ve ever traveled through. Compared to the often chaotic experience at Terminal 1, flying out of Terminal 2 with Southwest Airlines feels smooth and convenient.

Here’s a quick recap of why I recommend it:

Smaller crowds & shorter security lines
Easy check-in & baggage drop
A good mix of food & drink options
Family-friendly amenities & plenty of seating
Smooth boarding process with friendly Southwest staff
Quick baggage claim & easy access to transportation

The only downside? Terminal 2 doesn’t have as many amenities as Terminal 1, so if you’re expecting luxury lounges or an extensive food court, you might be a little underwhelmed. But for a hassle-free airport experience, it’s a great choice.

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